Reference Checking & Your Job Search

You might be concerned about your references for a variety of reasons–uncertainty about what former employers will say, how they’ll say it, whether anyone might respond to inquiries with a negative reference, and so on. Especially if you left your last position under less than ideal circumstances–either voluntarily or involuntarily for reasons you weren’t happy about, you might have genuine reasons for concern.

References–What You Can Control & What You Can’t

To start with, you can provide potential employers with a list of references that includes people who know your work and respect what you’ve accomplished–and, of course, have indicated their willingness to act as a reference for you. That much you can control.

What you can’t control is factors such as the prospective employer’s reference checker going beyond the list you’ve provided to contact other people at your former employer whom you haven’t asked as references and who might have undesirable comments to make about you or your work. Because employers know you’re only going to provide references that will speak favorably about you, they can tend to view your list with a dose of skepticism and want to dig deeper and wider.

In today’s litigious society, companies have gotten more cautious about giving references that could open them up to a lawsuit. That doesn’t mean, unfortunately, that you’re home-free if you had an unsatisfactory departure for some reason. It’s possible, for instance, for someone to respond like this: “Oh, yes, he/she worked here as a [position title] from 2012 to 2015.” It looks innocuous enough in print, but if said in a tone of voice that indicates lack of enthusiasm about you or maybe even hints at actual dissatisfaction with your work, the damage could be done without your ever knowing it.

Can you control that? Not really, at least not much. One obvious course is to line up a few references who can provide information that’s solidly grounded in fact and that clearly demonstrates the stellar record you’ve achieved while working with or for them. Nice-sounding but basically general reference responses won’t cut it in this case.

Reference Checking that “Blows It”

My old “friend,” Nick Corcodillos of Ask The Headhunter (he actually doesn’t know who I am; I just like his style and refer to him frequently), made some typically blunt comments about reference checking in a recent blog post, titled “Incompetent reference checking.” Among other things, he states:
“Asking for references seems dumb because it has been made trivial; so trivial that companies routinely outsource reference checks rather than do it themselves. (See Automated Reference Checks: You should be very worried.) They’re going to judge you based on a routine set of questions that someone else asks a bunch of people on a list. How ludicrous is that?”

If you want a hair-curling read, check out the entire article!

Although I think what he says makes sense in many ways, I’m going to diverge from it to say that I still recommend your having a reputable reference checking service do a test run for you if you have any reason to think people at your former employer might bad-mouth you in some way. The service I’m familiar with (used by many of my colleagues or their clients) is Alison & Taylor. However, there might be others that are worth checking out.

Is there any easy answer to this dilemma? Unfortunately, I don’t know of one. If you find a solution to the reference checking aspect that’s fool-proof for you and your job search, I’d love to hear it and maybe pass it along to my clients!

2 Comments on “Reference Checking & Your Job Search

  1. Georgia – I’m glad you pointed out the importance of checking one’s own references. While people can pay a service to do that, another approach is to have a manager you know do it for you. Just keep it legit. Knowing what people are saying about you is an important component of reputation management.